Avalara is looking for Technical Support Engineer

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Candidate should be Any Graduate with 3+ years of experience in Technical Support, Application Support or Product Support or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/ Web Services experience.

Advanced troubleshooting and escalation skills.
Proficient in API testing tools like Postman.
Experience collaborating and advocating for customers.
Advanced customer relationship, call management, and Microsoft Office skills.

Job Responsibilities-

Subject Matter Expert on Avalara product integrations.
Mentor and advise support teams and associated PODs.
Simplify customer interactions for support requests.
Manage and resolve technical issues for AvaTax, ECM, and related Connectors.
Conduct detailed ticket analysis, troubleshooting, and issue replication.
Experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system.
Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle.
Manage ticket workload to meet department Service level agreements(SLA`s), CSAT, and TTR goals with high documentation quality.
Handle technical escalations requiring assistance from other departments and partners.

Work Experience: 3 – 8 Years
Job Location: Pune, India 

About Avalara

Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, customs duties and other indirect tax types. Headquartered in Seattle, Avalara has offices across the U.S. and around the world in Canada, the U.K., Belgium, Brazil, and India. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns and other compliance documents.

How to Apply? Click Here to Apply Now
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