Bytize Technology was founded in 2017 to offer IT services and support to Enterprise customers. We started from Scratch with just a few member teams in an apartment transforming from services to a product company. Launched our first version of product in 2019 for small businesses with a complete POS solution in Android and then scaled our product, our team at Bytize and our presence with aspiration to become one of the leading SaaS product companies in B2B space.
At Bitwise, we believe in making everything simple for any customers to use our platform just by signing up and getting the right service & support to automate their business automation. We at Bytize provide best in class technology to be accessed by every business owner with quality, innovation and scalability. We aspire to be one of the best SaaS companies from India going global by delivering intuitive and modern products designed with the end-user in mind. That means they are easy to try, easy to buy, and easy to use – even without any prior training or expertise.
Bytize Technology is looking for Technical Support Engineer
We at Bytize are seeking a highly motivated and technically proficient Technical Support Executive to join our growing team. In this role, you will be responsible for providing exceptional customer support across various channels, including email, phone, and in-person interactions.
Required Skills:
Strong technical aptitude and a passion for technology.
Preferred Languages: English (Mandatory), Tamil, Hindi, Arabic
Excellent communication and interpersonal skills.
Analytical and problem-solving abilities.
Ability to learn new technologies quickly and adapt to changing environments.
Strong customer service orientation with a focus on customer satisfaction.
Excellent time-management and organizational skills.
Key Responsibilities:
Customer Support:
Respond promptly and effectively to customer inquiries.
Document customer issues and requirements accurately.
Coordinate with the technical team to resolve complex issues.
Onboard new customers smoothly.
Gather customer feedback and identify areas for product improvement.
Product Expertise:
Conduct product demonstrations for customers and partners.
Guide customers through the onboarding and training process.
Schedule and follow up on client demos and training sessions.
Manage the onboarding, training, and support of all resellers and distributors.
Client Relations:
Mediate between clients and the organization to resolve conflicts.
Handle and resolve customer requests and complaints effectively.
Contribute to product design and development by providing valuable customer insights.
Continue here for more details & applications
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