Candidate should have Bachelors Degree or equivalent with 3+ years in a support role within the service industry. Good knowledge in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred. Practical Knowledge of the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word.
Some knowledge of Single Sign On (SSO) and server administration skills. Must have proficient verbal and written communication skills. Ability to listen, assess, determine, and communicate corrective measures. English-speaking proficiency is required, and bilingual skills are a plus.
Customer-focused - Our goal is to deliver a world-class customer experience in a fast-paced, changing environment. What we do revolves around the customer! Ability to de-escalate customers in challenging circumstances.
Preferred Qualifications:
Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS. Basic knowledge of load balancing technologies (NetScaler preferred). Database knowledge in SQL. Knowledge in Javascript, Python, and PHP, API calls. Knowledge in Conditional Calculations. Knowledge of troubleshooting web application and SSO set up issues Knowledge about Security Certificates
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