AtlasRTX: Leaders in Augmented Intelligence is hiring for Technical Support Engineer
The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers hosted solutions.
Candidate must have strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues. Experience with building and maintaining databases for query and problem tracking. Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2. Should have experience of supporting Web based applications.
Must have working knowledge of administrating UNIX, Linux or Windows servers. Working knowledge of Relational Database principles and methodologies. Proven experience with troubleshooting principles. Able to develop and interpret technical documentation for training and end user procedures. In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
You will have an advantage if you also have
Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided). Good understanding of the NICE goals and objectives. Good understanding or NICE solutions Working knowledge of software development principles would be advantageous.
Job Location
Pune, India
Work Experience
0 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Application Support, Shell Scripting, Troubleshooting
About Us
AtlasRTX helps companies create a #customerexperience that sets them apart, by using #AI #chatbots alongside your human teams to engage people at every stage in the buying cycle. Our platform leverages channels people already use dailylike text, Facebook Messenger, and web chatto create real-time experiences that drive customer acquisition, retention and loyalty, through relevant, on-demand interactions, anytime, anywhere, in any language. #CX #RTX.
