Conga: Document Automation Company is hiring for Technical Support Consultant
Candidate should have a Bachelor s degree in Engineering or equivalent with 2 to 5 years of technical support experience, in any technology (preferably in Salesforce/ .Net/ Java) with knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
Job Title: Technical Consultant Locations: Ahmedabad/ Pune/ Bangalore Reports to: Sr. Manager, Technical Support
You understand that customers are one of business most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!
Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA s. Experience with advanced SQL scripting / Java/ .Net/ SQL or SFDC is a must! Programming languages (Visual Basic/ C#) are appreciated! You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others.
At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Congas technology is enabling the company to stay productive and thus maximize the benefits cost saving, improved productivity, improved product quality and eventually what matters is championing the customer.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
