Morningstar is looking for Technical Support Representative

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Candidate should have a Bachelor s degree with 3 to 5 years of full-time work experience in a technical support role. Must have good hands-on experience/ working knowledge of following technologies:

– Amazon Webservices toolset
– Java on Linux platform (Highly desirable)
– C#.NET on Windows platform (desirable)
– Javascript, XML, XSL, JSON, jQuery, LinQ, Spring (Desirable)
– T-SQL/ SQL Server
– Linux operating system from an application investigation/ troubleshooting perspective

Experience troubleshooting & supporting applications in a production environment.
Financial industry background or interest preferred.
Ability to understand and convey client business requirements to Operations, Product & Development teams.
Ability to integrate into a team and work well with others
Good written and oral communication skills in English.

Ability to perform under tight deadlines.
Ability to adapt to different situations and thrive in a challenging, fast-paced environment
Experience with Agile methodologies such as Extreme Programming (XP) and Scrum
Can-do attitude with good multi-tasking skills.

Job Responsibilities-

Perform monitoring, intake, troubleshooting of reported application & product issues.
Facilitate and demonstrate accountability for technical problems until resolution.
Coordinate & undertake releases for bug fixes with the technology team members.
Mobilize fast response & resolution of production/client issues in co-ordination with Client Services, Operations, Product and Technology Teams.
Suggest & coordinate system enhancements and improvements through active feedback and co-ordination with product & development teams on repeat issues affecting production systems.
Ensure outlined Service level agreements are understood and met.

Become an expert on Morningstar methodology, functionality, and product features via various channels and programs.
Collaborate with Morningstar s operations, development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base.
Contribute to service improvement initiatives, and other related projects as needed.
Communicate customer/product feedback to the Operations & Development teams.

Work Experience: 3 – 5 Years
Job Location: Navi Mumbai, Hybrid, India 

About Morningstar

Morningstar, Inc. (Ticker: morn) a US Based NASDAQ listed Company. It is a leading provider of independent investment research in the United States and in major international markets. We build products and offer services that connect people to the investing information and tools they need. We put in extra work to improve what we do and we re always looking for new ideas to empower investors. Morningstar leaders bring a diverse set of skills and experiences to their work united by their commitment to our mission to empower investor success.

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