NetApp is looking for Technical Support Engineer

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We are seeking a Technical Support Engineer Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients.

Candidate should have B.E/ B. Tech or M.S in Computer Science or related technical field with 4 to 8 years of experience in technical support, systems administration or related roles. In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance. Proven experience in troubleshooting performance issues in enterprise storage systems.

Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/ CIFS protocols.
Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport.
Ability to read and analyze logs, traces, and performance metrics to diagnose issues.
Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration.
NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.
Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.

Work Experience: 4 – 8 Years
Job Location: Bangalore, India 

About NetApp

NetApp is the intelligent data infrastructure company, combining unified data storage, integrated data services, and CloudOps solutions to turn a world of disruption into opportunity for every customer. NetApp creates silo-free infrastructure, harnessing observability and AI to enable the industry s best data management. As the only enterprise-grade storage service natively embedded in the world s biggest clouds, our data storage delivers seamless flexibility. In addition, our data services create a data advantage through superior cyber resilience, governance, and application agility. Our CloudOps solutions provide continuous optimization of performance and efficiency through observability and AI. No matter the data type, workload, or environment, with NetApp you can transform your data infrastructure to realize your business possibilities.

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