QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with office in India and now have other office in UAE. Our products empower Retail Sales, B2B Reseller, Tour Operator and Business Travel intermediaries. We understand the needs of the travel market in diverse geographies and are uniquely equipped to deliver best in class products with the shortest time to market.
Our products help our customers to streamline their business processes, optimize revenue streams and enhance their customer service experience. Our engineering team has a relentless focus on delivering a scalable and reliable technology platform which can be the growth engine for aspiring travel companies. We specialize in intelligent solutions which have a high degree of adaptability to distinct business processes within the travel domain.
QuadLabs is seeking Application Support & Technical Support
Candidate should have 2+ years of experience (preferred Applicant with Programming/ Customer support Background)
Should understand ERP application and ERP structure and can answer to customer queries related to product
Experience in handling multiple customers.
Should have known how on SQL server in relation to Database Management and Query Execution
Should have good observation and analyse skills in relation to issues
Can answer customer queries raised regarding the product.
Can handle multiple client Queries and shows courtesy even in pressure situation.
Key Requirements/ Skills:
Application Support/ Technical Support.
Knowledge of IIS Administrative, knowledge of windows 2003.
Above Knowledge of SQL server Database Management Query execution Administrative Tasks Server Management / IIS.
Applicant with Programming (Development) background is preferable.
Job Responsibility:
Provide first line of support to the customer 24*7.
Answers customer queries raised regarding the product.
Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyse and report it in the reporting system
Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently.
Keep technical skills and product knowledge up to date through self-efforts and internal training.
Maintain high level of customer satisfaction and product quality.
Continue here for more details & applications
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