Candidate should have a Bachelor s degree in Electrical/ Electronic/ Instrumentation Engineering with 3 to 5 years hands-on experience of Installation, Service, and commissioning on Building Management Systems/ fire Alarm Systems. Instrumental in resolving customer technical issues related to EcoStruxure Building Operation, Struxureware Building Operation, Security Expert, Andover Continuum, TAC Vista, Power Monitoring Expert, Communication Gateways (ComX510, Link150, ION setup), Metering product communication remotely.
Sound knowledge of building management system protocols like BACnet, LonWorks, EWS, Modbus, OPC, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture. Supporting with product installation and solving the issues on BMS Servers, EBO, Smart X Server/ Controller, HAVC sensors, Access Control system. Providing customer support for internal/external to diagnose reported issues/ bugs on
Knowledge of DDC programming in different programming platforms like FBD, Script and ladder diagram programming. Knowledge of the theoretical / practical aspects of building automation regulations and codes relating to air conditioning and management of air, water plants etc. across different geographies. Exposure to HVAC domain systems and applications like Air Handling Units, Chiller/Boiler Systems, Variable Air Volume Boxes etc. and ability to engineer a turnkey solution around them.
Ability to read & understand the schematics, system network architecture, BOM, panel layout, interlock wiring, interconnection and wiring diagrams etc.
Well familiar with latest trends in the BMS market. Ability to recommend superior solutions/ alternatives to the stakeholders
Basis knowledge of MS-office.
Excellent communication skills (Oral & Written) and ability to interact with global customers.
Excellent problem solving and data analytical approach.
Key Responsibilities:
Responsible to resolve, close and escalate customer s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support to customers on all channels (ex: Toll free phone, email, chat, web) and prioritizing customer s support needs.
Handling customer technical queries and maintaining records related Trouble shooting in BMS and Security systems, BMS System and do the necessary follow ups with stake holders to close the complaints.
Understand, evaluate, and reproduce received technical questions, determine the causes, and convey the solution to reported problem.
Take ownership and ensure the customer is satisfied before closing any request.
Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints, and product quality returns.
Work Experience: 3 – 5 Years
Job Location: Delhi/ NCR, Gurgaon, Mohali, India
About Schneider Electric
Schneider Electric is a global industrial technology leader bringing world-leading expertise in electrification, automation and digitization to smart industries, resilient infrastructure, future-proof data centers, intelligent buildings, and intuitive homes. Anchored by our deep domain expertise, we provide integrated end-to-end lifecycle AI enabled Industrial IoT solutions with connected products, automation, software and services, delivering digital twins to enable profitable growth for our customers. We are a people company with an ecosystem of 150,000 colleagues and more than a million partners operating in over 100 countries to ensure proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.
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