Tech Mahindra is looking for Technical Support Associate

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Candidate should be Any Graduate with 0 to 5 years of experience in Technical Support, IT Helpdesk, Customer Support, International Voice Process. Must have excellent communication skills.

Key Responsibilities-

First Point of Contact for users to report technical issues
Record all interactions through call, email or chat in the Ticketing System.
Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
First Line Troubleshooting to be done completely using the available resources and documented before assigning/ routing the tickets to the L2 Groups.

Ensure reported issues are responded and addressed as per the defined SLA timelines
To work towards effective and timely resolution of issues.
Document the Learnings and contribute Knowledge Articles
Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
Document detailed and accurate notes, record them on ITSM tool

Work Experience: 0 – 5 Years
Job Location: Delhi/ NCR, Noida, India

Interested candidates can share their updated resume on Gb008742132@gmail.com

About Tech Mahindra

Tech Mahindra tech-mahindra-is-looking-for-technical-support-engineer-1610 is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)

Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)

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