TELUS International is looking for Technical Support Executive
Candidate should have 1 to 5 years of experience in International Technical Support (Voice)
Must have excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Rotational shifts & Rotational week offs
Exclusions:
Undergraduate Fresher are not eligible/ Graduate freshers with Non Technical education are not eligible.
Role & Responsibilities-
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
Walks customers through common phone hardware and software configurations to maximize service functionality
Provides solutions and resolution resources for customer repair problems
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Escalates appropriate technical issues to upper-level technical support when needed
Work Experience: 1 – 5 Years
Job Location: Delhi/ NCR, Noida, India
Interested, please connect with Neeraj at 8285244315
About TELUS
Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering.
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
How to Apply? Click Here to Apply Now
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