Twilio Inc is looking for Technical Support Engineer
Candidate should have 3+ years experience in a client-facing customer/ technical support role, supporting Email, Communications, SaaS or related technologies. A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback. Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
Must have strong, and creative problem solving skills
Quick learner, willing to take initiative, and has great follow through
Ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
A high-energy, optimistic outlook and positive attitude
An empathetic approach to troubleshooting and customer service
Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs. Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that theyre involved in. Motivated to do or achieve something because of ones own enthusiasm or interest, without needing pressure from others. Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
Willing to work from 6.30 AM to 3.30 PM IST Hrs shift.
Desired Skills-
Reading/ Debugging HTML (a plus)
SQL (a plus)
Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
Postman or other APIs client
Location-
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
About Twilio
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the worlds telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.
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