We are looking for a motivated and technically skilled individual to join our International Technical Support team in Chennai. The role involves handling voice-based technical queries from international customers, diagnosing and resolving hardware, software, and basic networking issues. You will play a critical role in delivering excellent customer service while resolving technical concerns quickly and efficiently.
Key Responsibilities:
Handle inbound calls from international customers (US/UK) regarding technical issues.
Provide first-level troubleshooting for:
Operating systems (Windows/macOS)
Internet and Wi-Fi connectivity issues
Email setup/configuration (Outlook, Gmail, etc.)
Software installation, updates, and basic application errors
Peripheral device issues (printers, webcams, headsets)
Use remote desktop tools (TeamViewer, AnyDesk) to assist customers.
Log customer issues in ticketing systems like Zendesk or Freshdesk.
Escalate unresolved problems to higher-level support when necessary.
Ensure high levels of customer satisfaction and adhere to quality metrics.
Required Skills:
Strong spoken English with a neutral/ global accent.
Excellent technical troubleshooting ability (hardware/ software/ networking).
Familiarity with common operating systems and internet troubleshooting.
Basic understanding of DNS, IP configuration, and email protocols (POP/ IMAP).
Experience with remote support and ticketing tools.
Eligibility Criteria:
6 months to 1 year of experience in an international technical voice process.
Graduation or Diploma (any stream; technical background preferred).
Willingness to work in rotational shifts, including nights and weekends.
Tools & Technologies:
Remote Tools: TeamViewer, AnyDesk
Ticketing Tools: Zendesk, Freshdesk, ServiceNow
Troubleshooting Commands: ipconfig, ping, tracert (basic level)
Career Growth Path:
Senior Technical Support Associate
Quality Analyst/ Process Trainer
Team Leader/ SME
Internal IT Support
Work Experience: 0 – 2 Years
Job Location: Bangalore, Chennai, India
Please share your CV : kaveri.pattar@winborn.in OR monisha.vishwanath@winborn.in
About Winborn
Founded in 2019, Winborn Enterprises Pvt. Limited has become a trusted partner in the global talent and technology landscape, delivering innovative solutions in IT Consulting, Data Analytics, and the transformative Hire-Train-Deploy (HTD) model. Launched as Winborn.in, the first digital recruitment platform built by a recruitment agency, Winborn has evolved into a leading career marketplace connecting professionals and businesses worldwide.
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