Kapture CX is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey. Candidate should be Any Graduate with 0 to 5 years of experience in Technical Support, Customer Support, Blended Process, Voice/ Email Support, Troubleshooting. Must have strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail.
Key Responsibilities-
Providing technical assistance and support, via phone, email, chat or in person.
Troubleshooting technical issues and providing guidance and solutions to resolve them.
Collaborating with other technical support staff or departments to resolve complex technical issues.
Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates.
Documenting technical support procedures and best practices for the knowledge base.
Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement.
Work Experience: 0 – 5 Years
Job Location: Bangalore, India
About Kapture CX
Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by integrating cutting-edge technologies such as generative AI into our solutions. Our focus on hyper-personalization means crafting tailored, industry-specific solutions that deepen customer engagement and support. By harnessing these innovations, we empower our clients to deliver unparalleled experiences and support to their customers.
Our comprehensive suite comprises Kapture CX, a cloud-based customer support automation platform with extensive features, Kapture Insights a comprehensive customer feedback management tool, Kapture EX a top-tier platform facilitating employee collaboration and internal ticketing for businesses, and Kapture Frontline a leading field service management platform tailored for FMCDs.
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