Candidate should have a Bachelor s degree in information systems or a related field with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience. Must have excellent interpersonal and customer service skills
Hardware/ Software troubleshooting and repair skills on:
PC s
Laptops
MAC s
Tablets
Mobile phones
Printers
Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.
Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
Requires excellent judgment and outstanding customer service abilities to service end users.
Self-motivated and the ability to function with minimal instruction.
Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.
Key Responsbilities-
Provide end user support to all Amex GBT users.
Provide 24 hour support for critical requests.
Provide incident management for technology issues.
Prioritization of mission critical incidents over non-mission critical incidents.
Escalate to appropriate Information Technology team when necessary.
Ensure incidents are resolved in a timely manner.
Support computer hardware/software to Amex GBT users.
Provide vendor escalation for Amex GBT end users.
Work Experience: 4 – 9 Years
Job Location: Bangalore, India
About Amex GBT
American Express Global Business Travel (GBT) is the worlds leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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