As a Support Engineer (Technical Operations Center Engineer), you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores.
Basic Qualifications-
2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Preferred Qualifications-
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 10 PM to 6 AM IST or 1 PM to 10 PM IST. You are expected to work in night shifts hours based on business requirements.
Work Experience: 2 – 5 Years
Job Location: Hyderabad, India
About Amazon
From an online bookstore to one of the world s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.
From its global footprint to its local presence in India, Amazon`s operations span continents. With key corporate offices in Hyderabad, Bengaluru, Mumbai, Chennai, Delhi, and Pune, Amazon s offices are designed to foster collaboration and invention, with suitable amenities to keep employees recharged throughout the day.
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