Candidate should have 2 to 4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills. Must have exceptional listening, written, and oral communication skills
Should have experience in a self-directed work environment
Demonstrated ability to research and resolve problems using a variety of resources and tools
Strong knowledge of system and database administration principles
Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
Light experience with multiple computer operating systems like UNIX/Linux and Windows
Light experience configuring multi-node environments that run enterprise-level applications
Knowledge of Struts, Tomcat, and WebL
Fluency in written and spoken English
Primary Responsibilities will include:
Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis.
Work Experience: 2 – 4 Years
Job Location: Bangalore, India
About Anthology
At Anthology, our mission is to empower you with meaningful innovation that`s simple and intelligent. We`re here to help you modernize your campus and navigate fast and unprecedented change. And we`re your partner for driving the best outcomes possible. Our intelligent and innovative EdTech ecosystem, with built-in artificial intelligence and strategic data insights, is unmatched by any other provider and is the only complete suite including LMS, SIS, and CRM solutions. But we think it`s who we are as a company our mission, values, people, and our belief in the Power of Together that truly sets us apart. And that`s where you come in.
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