Candidate should have Bachelors degree from any stream with 2+ years of experience handling BMC Remedy ITSM across modules ARS/ SRM/ SLM/ SmartIT/ Smart Reporting/ CMDB/ DWP/ SSO customers from consultancy and support standpoint. In depth troubleshooting and analytical knowledge in these BMC product areas. Comfortable with Periodic weekend work (will likely be required)
Job Responsibility-
You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
You will be escalating issues and works directly with Research and Development to resolve complex support problems.
You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/ technologies.
You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues
As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
Work Experience: 2 – 5 Years
Job Location: Pune, India
About BMC Software
BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation. At BMC, trust is not just a word it s a way of life. You can be who you are in a workplace where innovation and thought flow freely and collaboration inspires ideas. A place where giving back to the community drives us to be better every single day.
Our flexibility allows you to balance your priorities, because we know you will bring your best, and we will champion your wins and shout them from the rooftops. We want to help our customers become Autonomous Digital Enterprises to help them be more agile, customer-centric, and use data to drive actionable insights. Our BMC solutions have the power to transform entire organizations. We are relentless in the pursuit of innovation because we are unstoppable.
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