BMC Software is looking for Technical Support Analyst
Candidate should have Degree in Computer Systems or a related technical field or bring equivalent experience in systems or application programming. At least 5 years of experience working with z/OS systems or major subsystems such as Storage, IMS, CICS, or DB2.
Hands-on experience with BMC AMI Monitor for z/OS, AMI AutoOperator, or other BMC MainView products.
Proficient in standard IBM z/OS utilities and possess a solid understanding of mainframe architecture.
Excel in customer service and communication, with a proven ability to manage multiple technical issues concurrently.
Eager to learn, skilled in troubleshooting, and familiar with support tools such as Salesforce, Jira, Microsoft Teams, and xWiki.
Open to participating in on-call weekend support on a rotational basis.
Job Responsibilities-
Manage, troubleshoot, and resolve technical issues related to BMC AMI products and their integrations within defined service levels
Respond to customer inquiries via phone, email, and web channels, providing accurate, timely, and professional solutions
Document all customer interactions, diagnostic steps, and resolutions in BMCs issue management systems to ensure knowledge sharing and audit readiness
Collaborate with Engineering and escalate issues to R&D as needed, ensuring visibility and progress on critical cases
Maintain a consistently high level of customer satisfaction by applying both technical insight and effective communication
Contribute to knowledge capture initiatives and support continuous improvement in internal processes and customer experience.
Work Experience: 5– 10 Years
Job Location: Pune, Bangalore, India
About BMC Software
BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation. At BMC, trust is not just a word it s a way of life. You can be who you are in a workplace where innovation and thought flow freely and collaboration inspires ideas. A place where giving back to the community drives us to be better every single day.
Our flexibility allows you to balance your priorities, because we know you will bring your best, and we will champion your wins and shout them from the rooftops. We want to help our customers become Autonomous Digital Enterprises to help them be more agile, customer-centric, and use data to drive actionable insights. Our BMC solutions have the power to transform entire organizations. We are relentless in the pursuit of innovation because we are unstoppable..
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