Candidate must be a technical graduate having 2+ years of previous Technical Support Centre experience with an emphasis on business-to-business/ enterprise support interactions. Must have outstanding written and verbal communication skills in English with a neutral accent.
Experience working in a team environment and managing a diverse workload.
Experience in supporting software applications and troubleshooting in Windows and/or Mac environments.
Knowledge of Adobe products would be preferred.
Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, and Apple Remote Desktop would be desirable.
Basic knowledge of Active Directory, cloud technology, and SSO would be an advantage.
General cultural awareness, particularly for resources who are supporting customers in a region other than the one they are located in (e.g., ability to detect and understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions, etc.), to avoid having to make spelling requests to customers.
Role & Responsibilities-
Be part of a 24×7 Enterprise Grade Service Desk Team (to start with 24×5) = 24*7
Triage issues coming from various channels, such as phone (inbound and outbound), chats, and email web portals (Omni Channel).
Prioritize customer urgency and issues
Search and reuse information from internal information repositories
Log all incidents, requests customer interactions into the case management system
Drive issues through the organisation with urgency.
Assess customer sentiment at all stages during the communication.
Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism.
Understand the business impact of issues.
Stay calm under stressful conditions while driving issues forward.
Quickly learn and apply new knowledge and concepts.
Work Experience: 2 – 5 Years
Job Location: Noida, Hybrid, India
If interested for this position, then send your resume to hr@dinllp.com
About DIN Engineering Services
DIN Engineering Services (DIN), headquartered in India has been the pioneer in Engineering Design and Back-Office services worldwide since 1999, establishing itself as the industry leader. Our offerings encompass comprehensive Multi-Discipline & Multi-Platform Engineering Design and Drawing Services, seamlessly delivered using CAD and GIS technologies.
The company, established in 1999, takes pride in having several long-term customer relationships spread in over 20+ countries. The Company is ISO 9001:2008 quality certified, ISMS 27001:2005 certified, Member of FIEO, SEIA and with over a team of 500+ professionals operates from multiple locations including the Special Economic Zone (NSEZ).
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