Candidate must be a Technical Graduate with 2+ years previous Technical Support Center experience with an emphasis on business to business/ Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload.
Experience in supporting software applications and troubleshooting in Windows and /or Mac environment.
Knowledge of Adobe products would be preferred.
Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable.
Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.
General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.
Key Responsibilities-
Be part of a 24×7 Enterprise Grade Service Desk Team (to start with 24×5) =24*7
Triage issues coming from various all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).
Prioritize customer urgency and issues
Search and reuse information from internal information repositories
Log all incidents, requests and customer interactions into the case management system
Drive issues through the organization with urgency.
Assess customer sentiment at all stages during the communication.
Work Experience: 1 – 6 Years
Job Location: Delhi/ NCR, Noida, Hybrid, India
Interested candidates can send their updated resume to hr@dinllp.com
About DIN Engineering
DIN Engineering offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ ITes Staffing Services to its global clientele. The company, established in 1999, takes pride in having several long-term customer relationships spread in over 20+ countries. The Company is ISO 9001:2008 quality certified, ISMS 27001:2005 certified, Member of FIEO, SEIA and with over a team of 500+ professionals operates from multiple locations including the Special Economic Zone (NSEZ).
With its Global delivery model, SLA driven performance, Reliable quality & processes designed in-line with LEAN, Kaizen and Six Sigma methodologies, the Company has regularly featured amongst the Top Engineering Design companies in India and The Best Places To Work. The Company`s IT/ITes Staffing Services, enables customers to maximize their ability to source and engage quality talent directly or within the MSP frameworks.
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