We are looking for enthusiastic Technical Support Associates to assist UK customers over calls. You will be responsible for resolving broadband, Wi-Fi, and LAN-related issues with basic troubleshooting steps.
Key Responsibilities-
Handle inbound calls and provide product-based assistance to UK customers.
Troubleshoot broadband, Wi-Fi, and LAN issues effectively.
Guide customers through step-by-step solutions in a clear and professional manner.
Ensure high levels of customer satisfaction and issue resolution.
Maintain records of customer interactions and solutions provided.
Requirements-
Good understanding of broadband, Wi-Fi, and LAN basics.
Strong problem-solving and troubleshooting skills.
Excellent communication skills in English (both verbal and written).
Ability to work in UK shift timings.
Immediate joiners preferred.
Perks & Benefits-
Attractive salary up to 4.2 LPA.
Cab facility for pickup and drop.
Opportunity to work with a global product-based support process.
Walk-in Date/ Time-
30 September – 2nd October , 12.00 PM – 5.30 PM
Venue-
Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue,
Kundalahalli, ITPL Main Road, Phase 2, Brookefield,
Bengaluru, Karnataka – 560 037
Contact Person- Bhanumathi
Interested can reach out to Bhanumathi.bbb@sourcepointmortgage.com
About Firstsource
Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside by connecting every Firstsourcer to the role s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our Digital First, Digital Now strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Our story is centered around our PEOPLE. From day one, you will have the opportunity to play a role in the way our story unfolds. You will be empowered to Aspire, Achieve, and Advance with benefits and opportunities both inside and outside the office. The way we measure, enhance and reward performance is designed to help you pursue your dreams in a culture of learning, meritocracy and excellence.
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
