Candidate should have a Bachelor`s degree in Computer Science, Electronics Engineering, or a related field.
Certification in Embedded Systems, Python programming, or IT support may be a plus.
0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)
Requires excellent communications skills and presentation skills
Ability to communicate effectively at all levels both within and outside the organization.
Knowledge of communication protocols such as I2C, SPI, CAN, or USB is required.
Programming/ Scripting skills (Eg., C/ C++/ Python, XML)
Prefer prior Embedded Technology Experience providing L1/L2 support.
Good knowledge and hands on experience in PC (Personal Computer) Configurations (both Software and Hardware) with methods of Troubleshooting.
Prefer diverse Operating System experience including Windows, Mac OS X, and Linux OS.
Job Responsibility-
Provide Technical Support to Enterprise customers via web, email, online sessions, and other channels as required i.e. handling technical customer queries day-to-day.
Perform problem determination to identify and isolate failure points including hardware, application, customer setup, and/or documentation.
Take quick ownership of customer issues (as L1 support) and strive to achieve customer satisfaction/resolution quickly.
Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.
Research, diagnose, troubleshoot, and identify solutions to resolve non-standard customer issues.
Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues.
Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.
Champion customer satisfaction.
Work Experience: 0 – 2 Years
Job Location: Hyderabad, India
About Hilton Software
Hilton Software Technologies Pvt. Limited is a global business solution provider that uses cutting-edge technology to deliver estimable value in the domains of E-commerce Development, CMS Development, Web Application Development, Mobile Application Development, Website Design and Development, Internet Marketing. As a software development company we ensure that your business assist as greatly as possibly from adroit technology, faster implementation of ideas and optimum utilization of resources. Hilton established in 2013, it has a large customer base that comprises of small, medium and large businesses.
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