Candidate should be BE in Electronics Engineering or Computer Science with 1 to 3 years of experience supporting/ Designing/ implementing IP networks. Have extensively worked on Troubleshooting, implementation and support of IP networks.
Key Responsibilities-
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction.
Able to determine problems quickly and deliver a Remarkable Customer Experience.
Be a customer advocate for timely resolution of the problems reported,
Understand the environment/ network and impact on business.
Take ownership for problem resolution, problem reproduction and escalation.
Be a Team player, flexible to work on Weekends/ Holidays as per the Business requirement.
Be a fast learner and keep pace with newer technologies
Mandatory Skills-
Support for Juniper s M/ T/ Mx/ PTX/ ACX series products.
Excellent verbal and written communication, presentation, and customer handling skills.
Ability to logically troubleshoot complex and high impact problems.
Technical Support experience supporting critical network infrastructures of Enterprise/ Telecom or Cloud customer
In-depth knowledge of the following-
IP Packet flow, OSI layers
Layer 3 – IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS , RIP)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/ Exposure/ Expertise in one or more areas-
MPLS, VPLS, L2 and L3 VPN
MPLS Traffic Engineering, LDP, RSVP
Multicast technologies NG-MVPN, PIM
Perl/ Unix/ Expect scripting
Work Experience: 1 – 3 Years
Job Location: Bangalore, India
About Juniper Networks
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Junipers sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.
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