Candidate should be Any Graduate with 0 to 4 years of experience in technical support. Must have basic understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals. Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
Must be self-motivated & ability to work under pressure
Should have good comprehensibility and understandability of what customers want
Should have critical thought process and decision-making capability with focus on accuracy
Customer centricity and eagerness to drive himself/ herself for upgradation in knowledge.
Ability to sell/ Upsell
Soft Skills:
Should possess good English verbal skills
Excellent logical reasoning
Job Responsibilities-
Handling customer calls and troubleshooting technical issues related to Devices.
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Position and sell Premium support contracts to customers based on their support entitlement.
Work Experience: 0 – 4 Years
Job Location: Chennai, India
Send your updated resume to nivya.avinash@movate.com
About Movate
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
