Candidate should be Any BE/ B.Tech with 3+ years of experience in providing technical support to international customers through Voice/ E-mail/ Chat. Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals. Should be familiar with Linux platform and Web applications. Must have good troubleshooting skills.
Adequate experience in Microsoft Word and Excel.
Good analytical and problem-solving skills.
Should be self-organizing and be able to work with minimal supervision.
Willingness to work in 24×7.
Key Responsibilities-
Provide support to customers across the globe through various channels like Voice, Email and Chat.
Answer customer queries on products, solutions, warranty, etc.
Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
Provide periodical reports to managers.
Participate in creating self-help resources and knowledgebase for customers.
Work Experience: 3 – 8 Years
Job Location: Chennai, India
About Siemens
Siemens Information Systems Limited (SISL) was incorporated in 1992. It has grown on to become a leading system integrator and total solution provider to a host of Global Clientele and its business has grown over 100% in the last three years through consistently delivering higher value for the customers. That makes SISL among the leading and fastest growing IT-services company in India. Deloitte has recognized SISL s outstanding growth by giving the India Fast 50 and Asia Pacific Fast 500 awards to SISL for excellent performance over the last three years.
Innovation & Quality have always been critical elements of SISL s strategy for this sustained growth and from being an ISO 9000 company in 2001, SISL has gone on to become a CMMI level 5 accredited company in 2005. Also People CMM is at the heart of SISL s robust and mature people practices. Presently SISL is a company of about 5000 knowledge professionals with a clear industry focus that is driven by its consultancy-led approach and complemented by world class processes and practices.
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