Candidate should have 0 to 5 years of experience in enterprise software debugging, engineering & support operations processes [For CCaas- Minimum 1+ years of experience in CCaaS solution/ Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc. is a big add-on]
Must have excellent written and verbal communication skills
Strong technical background with advanced computer skills
Strong analytical and problem-solving skills
Ability to work independently and as a member of a team
Ability to work effectively to meet the SLAs and juggle several tickets/ priorities simultaneously
Passion for solving customer concerns and commitment to client delight
A drive to dig into the details of a system or process to solve customer problems.
Zeal to learn and constantly upgrade skills in a fast-changing work environment.
Ability to think on your feet and remain calm under pressure.
Self-motivated, takes initiative, assumes ownership.
Ability to work in a highly collaborative and fast-paced environment.
Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
Understanding of data storage technologies/ databases. Ex- MongoDB, MySQL, etc.
Understand & excel in deciphering technical aspects like Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs
Work Experience: 0 – 5 Years
Job Location: Gurgaon, India
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr`s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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