Candidate should have BS or MS in Computer Science, Engineering, or a related field with 2 to 7 years of experience in technical support, supporting Windows-based computer systems, including deployment and network administration fundamentals. Familiarity with license-controlled software concepts and tools, plus hands-on knowledge of programming and scripting languages.
Logical problem-solving abilities and proficiency in technical troubleshooting.
Strong organizational and time management skills, with a demonstrated sense of urgency and reliability.
Experience supporting Linux-based systems and familiarity with Docker, containers, and HPC environments (preferred).
Understanding of cluster job management systems (Grid Engine, LSF, PBS) and cloud platforms (AWS, GCP, Azure) and relevant deployment tools.
Experience with CRM tools and process management for customer support efficiency.
Job Responsibility-
Deliver high-level technical support to customers and Channel Partners, leveraging advanced troubleshooting and integration skills.
Adhere to and continuously improve support processes for timely, high-quality customer service and satisfaction.
Develop deep technical expertise in configuring and deploying software within simulation and design workflows.
Submit product improvement suggestions, file defect reports, and verify fixes, collaborating with development teams to enhance product quality.
Participate in field testing of new releases, ensuring new features meet customer requirements and provide optimal user experience.
Support Sales and Marketing teams by conducting product demonstrations, webinars, and training sessions showcasing product capabilities and value.
Engage in strategic team and company initiatives, contributing to process improvements, cross-functional projects, and organizational growth.
Work Experience: 2 – 7 Years
Job Location: Pune, India
About Synopsys
Synopsys delivers trusted and comprehensive silicon to systems design solutions, from electronic design automation to silicon IP and system verification and validation. We partner closely with semiconductor and systems customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
For over 30 years, Synopsys has fostered a culture of growth, innovation, and inclusivity. Our diverse learning opportunities and rotational programs empower team members to thrive. Recognized as a leader in workplace inclusivity, we ve been honored as one of the Best Companies for Diversity and a Great Place to Work in 14 countries.
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