Candidate should be Graduate from an accredited institution or Under-graduate with relevant technical experience. At least 6 months to 5 years of experience in customer/ technical support or technology Support. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Written and verbal communication skills.
Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Good to have –
Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
Good to have ITIL Knowledge.
Job Responsibilities-
Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Support end-user devices/ peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/ fix issue resolution or escalation of the issue to the appropriate team.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.).
Research issues and resolves technical problems.
Work Experience: 0 – 5 Years
Job Location: Hyderabad, India
Interested candidates can send their updated resume to tanya.pahwa@techmahindra.com
About Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)
Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
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