Candidate should be Any Graduate with 0 to 5 years of experience technical support, customer support, IT helpdesk and troubleshooting. Must have excellent communication skills. Addresses customer questions, provide information, and offer solutions to resolve problems or complaints.
Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
Perks-
Both ways cab.
Performance bonuses.
Generous remuneration.
Work Experience: 0 – 5 Years
Job Location: Chandigarh, India
If Interested send your cv on Hema.chamoli@techmahindra.com
About Tech Mahindra
Tech Mahindra tech-mahindra-is-looking-for-technical-support-engineer-1610 is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).Information Technology Jobs
Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
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