Candidate should have a Bachelor`s degree in Computer Science or related field (preferred).
Strong understanding of software product development life cycles.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Experience with technical support tools and software.
Strong analytical and troubleshooting skills.
Ability to collaborate with cross-functional teams.
Roles & Responsibility-
Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest process improvements.
Participate in training and development programs to enhance skills and knowledge.
Work Experience: 3 – 5 Years
Job Location: Pune, India
About BMC
BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation. At BMC, trust is not just a word it s a way of life. You can be who you are in a workplace where innovation and thought flow freely and collaboration inspires ideas. A place where giving back to the community drives us to be better every single day.
Our flexibility allows you to balance your priorities, because we know you will bring your best, and we will champion your wins and shout them from the rooftops. We want to help our customers become Autonomous Digital Enterprises to help them be more agile, customer-centric, and use data to drive actionable insights. Our BMC solutions have the power to transform entire organizations. We are relentless in the pursuit of innovation because we are unstoppable.
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