Candidate must hold a degree in Computer Science/ IT or Equivalent with 1 to 4 years of experience in technical support, customer support or IT helpdesk. Should have Computer hardware background with good at troubleshooting issues related to PCs and laptops. As a part of our team, your ideas contribute to faster resolutions, higher customer happiness rate and better overall experience for our end users.
Should have worked in Dell, Lenovo, or HP
Aptitude for problem-solving
Excellent client-facing/ customer service skills
Excellent written and verbal interpersonal skills
Ability to focus and follow-through to resolution of issues
Ability to diffuse tension and work the issue at hand
Key Responsibilities-
Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal.
Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation.
Quickly identify trends, new issues and report them in a useful way to the management.
You will work closely with your team in a reciprocal environment to quickly resolve issues.
Utilize the available product test equipment to reproduce the user reported issues and figure out root cause.
Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases.
Requires high level and confident use of our user database management system.
Attend product and driver meetings as needed to ensure support is ready.
Identify and report areas for product/ process improvement.
Work Experience: 1 – 4 Years
Job Location: Bangalore, India
If interested, kindly share your resume to js001102065@techmahindra.com
About Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)
Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
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