Candidate should have minimum Educational Qualification 10+2 (No Backlogs)
Minimum 8 months to 1 year experience Technical support
Excellent Verbal and Written communication skills
Must have excellent Interpersonal skills
Attention to detail and good problem-solving skills.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/ Linux/ Mac OS will be preferred.
Experience with remote desktop applications and help desk software.
Key Responsibilities-
Handle inbound/ outbound customer interactions across voice, chat, or email channels.
Troubleshoot technical issues related to products, software, hardware, applications, or network connectivity.
Guide customers through step-by-step solutions in a clear and professional manner.
Escalate complex issues to Level 2/Level 3 support teams as needed.
Follow standard operating procedures (SOPs) and adhere to service-level agreements (SLAs).
Maintain product knowledge and stay updated with new technical features and updates.
Meet performance metrics such as CSAT, AHT, FCR, and quality scores.
Interview Date/ Time-
15th – 19th December 2025, 12.30 PM – 5.30 PM
Venue Details-
Startek ITPL, 6th Floor,Explorer Building,
Pattandur Agrahara, Whitefield,
Bengaluru – 560 066.
Contact Person – Alisha A
Email alisha.alexander@startek.com
About Startek
Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders..
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
