Candidate must have a Bachelors degree in Business CIS or computer-related field, or equivalent with 1 to 3 years of hands-on experience in supporting software. Diagnosing difficult issues with complex software configurations related to Accounts Payable, Accounts Receivable and General Ledger Transactions and Reporting, Payroll Transactions, Time and Attendance Records, Expense Tracking.
Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving Service level agreement requirements
Proficient in Microsoft excel (can maintain complex spreadsheets) & word Document.
Willing to work in a rotational shift including non-standard hours, depending on our needs.
The Preferred – You Might Also Have:
Fundamental knowledge of Accounting and Finance. (MBA Degree in Finance preferable)
SQL experience.
Job Responsibilities-
Respond to customer product inquiries through telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters., technical product expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Document customer information and recurring technical issues to support product quality programmes and product development. Escalate requests and to the correct product team.
Researching the ERP database to understand problems; using SQL for queries. Manage work queues within Service Cloud to comply with Service Level commitments.
Work Experience: 1 – 3 Years
Job Location: Pune, India
About Rockwell Automation
Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility our people are energized problem solvers that take pride in how the work we do changes the world for the better.
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