We are seeking a Manual Tester with hands-on experience in ServiceNow ITSM modules to ensure the quality, functionality, and reliability of ServiceNow-based solutions. The ideal candidate will be responsible for validating ITSM workflows, creating and executing test cases, identifying defects, and collaborating with developers, business analysts, and ServiceNow administrators to support successful releases.
Key Responsibilities
Analyze business requirements, user stories, and functional specifications related to ServiceNow ITSM implementations and third party integrations.
Design, develop, and execute manual test cases and test scenarios.
Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT).
Verify workflow configurations, notifications, SLAs, approvals, and integrations.
Perform end to end testing with ServiceNow and third-party systems integrated .
Identify, document, track, and retest defects using defect management tools.
Collaborate with developers, ServiceNow administrators, and business stakeholders to resolve issues.
Participate in sprint planning, backlog grooming, and Agile ceremonies.
Prepare test execution reports and quality metrics.
Support release validation and production deployment activities.
Required Skills
Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
Hands-on experience in Manual Testing.
Experience testing ServiceNow ITSM applications and workflows.
Knowledge of Incident, Change, Problem, Request, and Service Catalog processes.
Ability to create comprehensive test plans, test cases, and test data.
Understanding of REST/SOAP integrations and API testing concepts.
Strong analytical, troubleshooting, and communication skills.
Preferred Skills
Experience with ServiceNow ATF (Automated Test Framework) exposure.
Knowledge of Agile/ Scrum methodologies.
Familiarity with CMDB.
Understanding of ServiceNow release and deployment processes.
ServiceNow Certified System Administrator (CSA) certification is an advantage.
Work Experience: 3 – 8 Years
Job Location: Bengaluru, India
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
