Candidate must have proven experience working in technical support for IT companies.
Should have a basic understanding of mobile development and API interactions.
Can effectively communicate and collaborate with the development team.
Strong experience with Kibana and Postman.
Hands-on experience with SQL and Python.
Whether you were a developer before or just enjoy coding, you know how to apply these skills in practice.
Must be skilled at debugging and identifying problems in the codebase.
Patient and effective communicator who enjoys working with people.
Easily read and understand technical documentation in English.
Key Responsibilities-
Handle complex technical questions from clients, including error localization, issues with integrations, and data discrepancies.
Analyze logs and debug issues using tools like Elastic and Kibana.
Use your knowledge of SQL and Python to investigate and resolve technical problems.
Provide technical support during the sales process, explaining SDK functionality and purchase verification methods.
Assist clients with product integration, ensuring a smooth onboarding experience.
Collaborate closely with the development team to troubleshoot and resolve issues.
Investigate issues in the codebase and provide detailed problem analysis.
Hiring Process:
HR Interview -> Interview with the CTO & Customer Support Lead -> Test Assignment
Benefits-
We provide English lessons, laptop & sport reimbursement.
Work Experience: 2 to 5 Years
Job Location: Remote/ WFH/ Anywhere
About Adapty Solutions
Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 8,000+ apps and processing $1.4 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures. You ll be part of the technical team, which is responsible for the infrastructure, scalability, and reliability of our platform. This team ensures our technology is robust, secure, and innovative, allowing us to deliver a seamless experience to our customers.
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
