Candidate must be a Graduate with 2+ years previous Technical Support Center experience with an emphasis on business to business/ Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutral accent.
Experience working in a team environment and managing a diverse workload.
Experience in supporting software applications and troubleshooting in Windows and /or Mac environment.
Knowledge of Adobe products would be preferred.
Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable.
Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.
General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.
Job Responsibilities-
Be part of a 24×7 Enterprise Grade Service Desk Team (to start with 24×5) =24*7
Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel).
Prioritize customer urgency and issues
Search and reuse information from internal information repositories
Log all incidents, requests and customer interactions into the case management system
Drive issues through the organization with urgency.
Assess customer sentiment at all stages during the communication.
Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism.
Understand the business impact of issues.
Stay calm under stressful conditions while driving issues forward.
Quickly learn and apply new knowledge and concepts.
Work Experience: 2– 6 Years
Job Location: Noida, Delhi/ NCR, India
Interested candidates can send their updated resume to hr@dinllp.com
About DIN Engineering
DIN is a world-class, multi-platform, multi-disciplinary Engineering CAD design and Staffing Services provider catering to a global clientele for over 20 years. With clients in 30 countries across the globe, we are partners to some of the leading manufacturers, contractors, and installers in the solar, telecom, and sector, taking care of their design needs.
Our customers benefit from the competitive advantages of lower offshore cost of production, fast scaling to tap new business opportunities, and lower risk in expansion, resulting in increased productivity and an improved bottom line.
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