Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.
Responsibilities:
Respond promptly to customer requests via telephone, email, and chat.
Maintain high levels of quality, productivity, and customer satisfaction.
Appropriately escalate issues and coordinate with supervisors for timely resolution.
Consistently meet productivity, quality, and sales targets.
Log and report all customer issues in the customer relationship management (CRM) database.
Promote sales of technology equipment and devices.
Deliver an excellent customer experience and contribute to brand promotion.
Requirements:
Must Have:
A neutral English accent (free from Mother Tongue Influence)
Exceptional verbal and written communication skills in English
Willingness to work in any shift within a 24/7/365 environment
Good to Have:
Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
Networking certifications
Work Experience: 0 – 3 Years
Job Location: Trivandrum, India
Interested candidates can send their updated resume to hiring@phykon.com
About Phykon Solutions
Build credibility, trust and confidence with your customers using the best customer service solutions from Phykon. Phykon creates sophisticated solutions powered by Robotic Business Process Automation and Artificial Intelligence to make your business futureproof. Lets join hands to discover how Phykon can help your organization achieve the next level in profitability and productivity by leveraging the power of RPA, Affordable RPA software, AI in contact centers and back offices.
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