We are looking for an L3 Support Engineer that is excited about the below Mission and Outcomes over the next 6-12 months. The primary mission of a Technical Support Engineer/ L3 Support Engineer is to serve as the highest level of technical escalation within the support team.
This role focuses on resolving complex technical issues that cannot be addressed by frontline support, ensuring minimal downtime, and maintaining the highest level of customer satisfaction. The engineer collaborates with development teams, product management, and other stakeholders to diagnose, troubleshoot, and resolve issues, as well as to contribute to continuous improvement initiatives that enhance the overall quality of products and services.
Outcomes:
Collaborate with friendly Product, Tech and Data teams to reproduce and resolve an array of enquiries
Support our internal business stakeholders on questions about Sleek platform functionality
Provide technical support through our channels via Zendesk, JIRA, and phone
Identification of fixes and development of code
Configure servers and networks in the Cloud
Update database records to keep client records up-to-date
Update knowledge base to improve self-servicing
To do this, you will have a minimum of 5 years experience as Technical Support Engineer and you will most likely be located in Singapore, Philippines, India or Malaysia.
Work Experience: 5 – 8 Years
Job Location: Pan India, Singapore, Malaysia
Interested candidates can send their updated resume to hr@sleek-technologies.com
About Sleek Technologies
Sleek Technologies launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset. We at Sleek have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
How to Apply? Click Here to Apply Now
Candidate may be redirected to recruiters/ employers database!
