CGS is hiring for the role of Tech Support Executive in our International Chat Process. This role involves providing technical support to international customers, assisting with hardware, software, and networking issues. It s a great opportunity for freshers and experienced candidates to grow in a global support environment.
Skills and Requirements:
Excellent communication skills (Fluency in English is a must).
Basic knowledge of computer hardware and troubleshooting.
Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and Network Protocols.
Strong problem-solving skills and a customer-centric attitude.
Immediate joiners only.
No leaves allowed during training.
Education: for freshers Any Degree, B.Tech/ MBA/ MCA
Experience: Undergraduate also eligible.
Experience: Freshers to 4 years welcome.
Key Responsibilities:
Provide technical support to international customers via Chat for issues related to hardware, software, and networking.
Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues.
Manage SLAs and resolve issues promptly, escalating when necessary.
Ensure customer satisfaction by providing effective and timely solutions.
Log and track technical issues in the ticketing system.
Training and Work Schedule:
Training Period: 1 month (Day Shift, candidates will need to arrange their own transport).
Post-Training Schedule: 5 days a week (Rotational shifts/ rotational weeks offs).
Work Location: Hi-Tech City, Hyderabad (Work from Office)
Work Experience: 0 – 4 Years
Job Location: Hyderabad, India
About CGS
In 1984, Phil Friedman started CGS in New York City with five people, providing professional IT services. Through organic growth and various acquisitions, CGS steadily grew its business in the U.S. and expanded internationally. More than four decades later, CGS has grown to over 8,000 employees across North America, Latin America, Europe, The Middle East and Asia, delivering Business Applications, Enterprise Learning and Outsourcing services to customers in 45 countries around the globe.
Our clients span across such industries as fashion, apparel, healthcare, retail, financial services, hospitality, technology and telecommunications, among others. At CGS, we know that there is nothing basic about the fundamental business processes and systems organizations rely on. Whenever we start working with a new customer or on a new project, we partner with that client to implement powerful solutions to strengthen our customers business, helping to develop and support the foundation for future growth.
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