Candidate should have Bachelors degree in information technology, Computer Science, or related field with 2+ years of experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer. Must be experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation.
Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance.
Log and track issues accurately, maintaining clear documentation within the support system.
Escalate complex or unresolved issues to the Support Lead or development team.
Maintain and update support documentation, FAQs, and knowledge base articles.
Provide support during rollouts, updates, or changes to the application.
Collaborate with cross-functional teams including QA, infrastructure, and product support.
Monitor system status dashboards and alerts, reporting anomalies as needed.
Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively.
Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps.
Prior experience supporting enterprise applications is advantageous.
Work Experience: 2 – 5 Years
Job Location: Delhi/ NCR, Noida, India
Relevant and interested candidates can share their updated resume on kinjal_patel@cms.co.in with below details-
Total Experience –
Current CTC –
Expected CTC –
Notice Period –
About CMS Computers
Founded as a Computer Maintenance and Services Company in 1976, CMS Computers Limited is a pioneer and leader for the last 50 years with a pan India footprint in the Indian ICT industry and CMMI Level 5 company. With more than 5000 employees spread across over 100 locations in India, . From inception, CMS Computers has scripted India`s digital story with a “Design in India” and `Make in India` approach. Over 5000 employees and operations across 100+ locations have helped clients across industries succeed through economic cycles.
CMS Computers offers integrated products and services that combine cutting edge technology with deep sector expertise across our business units E-Governance, Energy & Utilities, Public Safety & Disaster Management, Smart Cities, Software Services and IT Services. Bridging the Real and IT world, CMS Computers is a partner in our client s Digital Transformation journey, making the best use of digital and analytical technologies with Software and Hardware assets around Digital India, Smart City, Public Safety and Smart Grid segments.
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