We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
Position: Associate Technical Support Engineer
Process: International Voice Process
Experience: Freshers to 4 years (All are welcome to apply!)
Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)
Work Schedule:
Training Period: 6 days/ week
Post-Training: 5 days/ week (Saturday-Sunday off)
Work Location: Hi-Tech City, Hyderabad (Work from Office)
Key Requirements:
Education: Undergraduates are also eligible
Excellent communication skills (Fluency in English).
Basic knowledge of computer hardware and troubleshooting.
Strong customer focus and problem-solving ability.
Immediate joiners only.
No leaves allowed during training.
Key Skills:
OS troubleshooting (Windows XP, 8, 10)
Hardware and network troubleshooting
Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
SLA management and ticketing
Interview Process (6 Rounds):
1. Initial Screening
2. Harver Assessment
3. Technical Round
4. Ops Round
5. Versant Round
6. HR Discussion
Job Role & Responsbility-
Assist North American customers with hardware, software, and networking issues via voice support.
Troubleshoot technical issues using provided tools and escalate as needed.
Ensure customer satisfaction by responding promptly and resolving issues effectively.
Adhere to SLAs and maintain KPIs.
Perks:
Night shift cab facility.
Comprehensive training (1 month, day shift).
Opportunity to grow in a global support environment.
Additional Benefits: 60,000 per annum as variable pay.
Salary Details:
Freshers: 16,000-20,000 (In-hand)
Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)
About CGS
In 1984, Phil Friedman started CGS in New York City with five people, providing professional IT services. Through organic growth and various acquisitions, CGS steadily grew its business in the U.S. and expanded internationally. More than four decades later, CGS has grown to over 8,000 employees across North America, Latin America, Europe, The Middle East and Asia, delivering Business Applications, Enterprise Learning and Outsourcing services to customers in 45 countries around the globe.
Our clients span across such industries as fashion, apparel, healthcare, retail, financial services, hospitality, technology and telecommunications, among others. At CGS, we know that there is nothing basic about the fundamental business processes and systems organizations rely on. Whenever we start working with a new customer or on a new project, we partner with that client to implement powerful solutions to strengthen our customers business, helping to develop and support the foundation for future growth.
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